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Product Related
What is the material of the foldable portable water bucket, and is it safe? : Our foldable portable water bucket uses high-quality Oxford cloth with PVC waterproof coating. This material combination has excellent waterproof performance, and Oxford cloth is strong and wear-resistant. The bottom of the bucket is made of plastic (PP), which is stable and durable. The overall material is non-toxic, environmentally friendly, and meets relevant European safety standards. You can use it with confidence. But please note that it cannot be used to hold hot water with a temperature that is too high, so as not to affect the material performance and cause the bucket to deform or damage.
Is the foldable portable water bucket durable? How long is the service life under normal use? : Thanks to high-quality materials and fine craftsmanship, our water buckets are very durable. Under normal use and proper maintenance, it is not a problem to use it for several years. However, the actual service life will be affected by factors such as frequency of use and environment. For example, frequent use in harsh outdoor environments may cause the water bucket to wear faster, but even so, our water buckets can withstand multiple tests.
Can this water bucket be used to store food? ：Although our foldable portable bucket is made of non-toxic and environmentally friendly materials, it is mainly designed for holding water and general storage. It is not a food-grade container. It is not recommended to use it directly to hold food to avoid affecting food safety.
Purchase and payment
What payment methods does the website support? ：We support a variety of safe and convenient payment methods, including common credit cards such as Visa and MasterCard, as well as debit card payments. At the same time, we also accept the electronic payment platform PayPal to meet your diverse payment habits and ensure a safe and smooth payment process.
What should I do if I want to modify the order information after placing an order? ：If you need to modify the order information after placing an order, such as the delivery address, contact information, etc., please contact our customer service as soon as possible. If the order has not been shipped, we will try our best to modify it for you; if it has been shipped, it may not be possible to modify the order information directly, but we will assist you in communicating with the logistics carrier and try to make adjustments within the feasible range.
Delivery and after-sales
What areas does the delivery range cover? ：Currently, our delivery service covers the whole of Lithuania and some EU countries. When placing an order, the system will automatically determine whether it is within the delivery range based on the delivery address you filled in. If it is not within the delivery range, the system will prompt that the order cannot be completed. You can contact customer service to inquire whether there are other solutions.
I am not satisfied with the purchased product. Can I return it? : If you are not satisfied with the foldable portable water bucket you purchased, you can apply for a return within 14 days after receiving the product. The returned product must be kept in a new and unused state, with all accessories and packaging intact, and will not affect the secondary sale. If there is a quality problem with the product, you can apply for a return or exchange at any time without being restricted by this time limit.
Who will bear the return shipping cost? : For returns not caused by product quality issues, you need to bear the return shipping cost and send the product back to the designated address. If the return is due to product quality issues, we will bear the return shipping cost. Please contact customer service for specific procedures and methods.