Welcome to the Terms and Conditions of www.flexiwatercontainer.com!
1. Order and Payment
Order Confirmation: After you place an order on the website, we will send an order confirmation email to your registered email address. This email only indicates that we have received your order and does not mean that the order has been accepted. We have the right to refuse or cancel your order and notify you in time if the product is out of stock, the price is wrong or there are other reasonable reasons for not being able to fulfill the order.
Payment Methods: We accept a variety of secure payment methods, including credit cards (Visa, MasterCard, etc.), debit cards and some electronic payment platforms (such as PayPal). All information you provide during the payment process will be transmitted using encryption technology to ensure transaction security. After you complete the payment, the payment platform will provide you with feedback that the payment is successful, and we will also record the relevant payment information for order processing and financial verification.
Prices and Taxes: The product prices shown on the website are all denominated in Euros and include the local Value Added Tax (VAT) in Lithuania. If your delivery address is in another EU country, additional taxes or tariffs may be incurred according to local tax policies, and these costs will be borne by you. We will try to clearly indicate the additional fees you may incur on the order settlement page, but the final tax amount is subject to the regulations of the local customs and tax authorities.
2. Delivery Service
Delivery Range: Currently, our delivery service covers the entire Lithuania and some EU countries. When you place an order, the system will automatically determine whether it is within the delivery range based on the delivery address you filled in. If your address is not within the delivery range, the system will prompt you that the order cannot be completed. You can try to contact our customer service to inquire whether there are other solutions.
3. Return and Exchange Policy
Return Conditions: If you are not satisfied with the foldable portable water bucket you purchased, you have the right to apply for a return within 14 days after receiving the product. The returned product must be in a new, unused state, with all accessories and packaging intact, and will not affect secondary sales. If there is a quality problem with the product, you can contact us at any time to apply for a return or exchange without this time limit.
Return Process: Please first contact customer service through the “Contact Us” page of our website to explain the reason for the return and order information. The customer service staff will provide you with a return authorization code and inform you of the specific return address and operation process. You need to bear the return shipping cost and send the goods back to the designated address. After we receive the returned goods and check that they are correct, we will process the refund for you within 7 working days, and the refund will be returned in the original way of your original payment method.
Exchange policy: If you need to change the color, size or style of the product, etc., if the product is in stock, you can contact customer service to apply for a replacement within 14 days after receiving the product. The exchange process is similar to the return process. You need to send the original product back first, and we will re-ship it to you as soon as possible after receiving it. If additional shipping costs are incurred due to the exchange (such as changing to a product of different weight or delivery area), you need to pay extra.
4. Product quality assurance
Quality commitment: We promise that the foldable portable water buckets we sell meet the relevant quality standards and will not leak, crack or other quality problems under normal use. If you find any quality problems with the product during use, please stop using it immediately and contact our customer service. We will provide you with free repair, replacement or refund services, and the specific solution will be determined according to the actual situation.
5. User Behavior Code
Prohibited Behavior: During the use of our website, you shall not engage in any illegal, illegal or harmful behavior to the interests of our website and other users. Specifically, it includes but is not limited to: publishing false information, maliciously attacking the website, stealing other people’s accounts, using the website for fraudulent activities, etc. If you violate the above provisions, we have the right to suspend or terminate your account use rights and reserve the right to pursue your legal liability.
Intellectual Property: All content on our website, including but not limited to text, pictures, product introductions, trademarks, etc., are protected by intellectual property laws. You may not copy, disseminate, modify or use them for commercial purposes without authorization. If you need to use part of the content on our website, you must obtain our written authorization in advance.
6. Modification and Interpretation of Terms and Conditions
Modification Notice: We reserve the right to modify this Terms and Conditions at any time. If there are major changes to the policy, we will post a notice in a prominent position on the homepage of the website, and may also notify registered users by email and other means. Please check this page regularly to understand the latest terms and conditions. After the policy is modified, if you continue to use our website or conduct transactions, it will be deemed that you have accepted the modified terms and conditions.
Right of interpretation: The final right of interpretation of this policy belongs to our company. If you have any questions when reading or implementing this policy, you can contact our customer service at any time and we will provide you with detailed explanations and instructions. If there is any dispute, both parties shall resolve it through friendly negotiation; if the negotiation fails, it shall be resolved through legal means in accordance with the relevant laws of Lithuania.